Miles Courtney-Thomas | Customer Experience Expert Cardiff
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Miles Courtney-Thomas

Customer Experience Expert

 Miles Courtney-Thomas, Customer Experience Expert
£100,000
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Miles is a globally recognized Customer Service and Experience expert who can help your business accelerate or improve the level of customer service and experience, meaning happier customers who are more likely to refer, re-purchase and provide positive reviews.
Miles is a globally recognized Customer Service and Experience expert who can help your business accelerate or improve the level of customer service and experience, meaning happier customers who are more likely to refer, re-purchase and provide positive reviews.

Why book with Miles?

  • Customer experience specialist
  • Improves customer satisfaction
  • Offers Training and advisory services
  • Increases business revenue
  • Fully vetted expert
  • Provides tailored solutions
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  • Free first consultation
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  • Experts fully insured
  • Instant confirmation
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  • Dispute resolution service
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Full Biography

Miles can help advise on a range of topics such as improving customer service, complaints handling, digital systems such as CRM and Ticketing, Omnichannel, Complaints handling and Customer listening approaches to ensure you can make the best decisions for your company and your customers.

A focus on service and experience will create happier employees and customers who will be far more likely to re-purchase and recommend leading to greater revenue.

Great customer experiences are not just for the big companies, SME’s can find amazing results from a customer centric focus.

Investing in Customer Experience (CX) brings incredible benefits including improved loyalty, increased customer spend, and reduced churn, which all underpin a surge in revenue. 

According to Deloitte, customer spend increases up to 140% following a positive experience with 86% of customers willing to pay more for a superior customer experience and such customers willing to pay up to a 16% price premium following a positive experience.Improving CX can also reduce customer support costs by up to 33% with the offer of full omnichannel being the difference between retaining customers and losing them.


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