Darren Rowley, Owner and Principal Consultant with over 25 years’ experience in the telecommunications industry is focused on helping his clients find the best cloud based Unified Communication and Contact Centre solutions (offered as monthly services).
With so much choice within the market, Darren is a Trusted Advisor who will use his long-standing industry contacts, technical teams based in the UK and US, access to the latest market and industry reports and direct access to the leading global cloud vendors to help his clients select the best solution for their current and future requirements.
Darren is one of the new breeds of Technology Trusted Advisors who is completely independent and whose services are completely free to his clients. As well as saving a client`s time and effort, Darren will work to ensure that his clients obtain the best possible deal whilst also enabling them to contract directly with their chosen vendor.
“Cardiff Council determined to fundamentally change the way in which it engaged with citizens that resulted in the establishment of the award winning Connect 2 Cardiff contact centre service. Darren was a key member of the supplier project team that drove this initiative forward and was subsequently re-engaged as one of the lead consultants that went on to develop the Consumer Direct Wales, Cardiff GP Out of Hours and South Wales Constabulary / Cardiff Council 101 non-emergency services. The key strategic element that Darren personally led that underpinned these transformational projects was the development of an achievable but realistic business benefit framework. This framework made it clear on what was driving these projects along with the measurable benefits that were achievable. I have no hesitation in recommending Darren as a very capable and effective lead for delivering real business change based upon understood and achievable benefits.“
Chief Technology Officer - Welsh Goverment (2007-2020)