Business Butler Blog - May 2023

In the world of business it seems that the large corporate companies continue to grow at the expense of smaller, owner led businesses. They don’t have the financial limitations or resource issues that smaller businesses face and they seem to get favourable tax breaks and incentives. Despite all of this it is important to remember that small businesses are the lifeblood of the economy and their ...

For far too long, particularly in industry, ‘soft’ skills have been seen as the responsibility of HR while the operations department, maintenance, logistics, finance etc. concentrate on the ‘hard’ skills that generate value. As somewhat of a disruptor I take a contrary view. Firstly, why spend any time at all on soft skills if they do not contribute to the bottom line? Secondly, ...

Most of us understand the importance of delivering exceptional customer experiences to drive loyalty, repeat business, and growth. But have you considered the impact of a bad employee experience on your customer experience (CX) and ultimately, your bottom line? A robust employee experience (EX) strategy is essential. Why? So, you can increase productivity, reduce costs, enhance customer interac...

Fake reviews have caused frustration and despair for online retailers and shoppers alike for years but have escalated recently to record levels. Estimates reveal fake reviews account for up to 30% of all reviews online, which is a startling amount when you consider 90% of consumers use reviews as a guide before deciding whether to make a purchase or not. You will be relieved to know that all of...