Business Butler Blog - February 2023

Where would we be without customer reviews? The importance that customer reviews play in the success of startups, sole traders and SMEs cannot be overstated. In a world where more business is being conducted online and customers are prompted to review their recent experience, what they post can make or break a business.

Building trust

Reviews are great for understan...

Dr Anthony Kenneson-Adams specialises in teaching the tools and building the culture and leadership that underpins Operational Excellence (OpEx), drives sustainable lean manufacturing, Reliability Centred Maintenance and organizational development. In this blog he breaks down the journey to operational excellence in an easy to follow step-by-step guide.<...

How businesses interact with customers will determine whether they are successful in developing long-term loyal relationships or lose them to their competitors. To ensure the former is the outcome it is vital that the customer journey is as seamless as possible and every touchpoint provides customers with a truly positive experience. In many cases, especially in the professional services arena,...

Never was there a greater responsibility for every business to maximise its efforts to drive to net zero.  Correct machine maintenance and Lean CI processes, once just the domain of the manufacturing industries are now proving to be a force multiplier across all business in the drive to net zero. At Project 7 Consultancy we have seen Total Productive Maintenance, and Lean Manufac...

When starting your own business it is understandable that you are keen to launch as soon as possible. You’ve got a great business idea, you’ve got your mobile phone and you are ready to conquer the world. But hold on a minute. The world of business can be cut-throat and extremely competitive, so you want to make sure you start on the front foot and create a professional image from day one.

Change Readiness in an organization is the ability to continuously initiate and respond to opportunities that create business advantage, minimize risk, and sustain performance (Musselwhite & Plouffe, 2010). Change must be a constant in business just “to get things done” (McWhinney, 1996). The need for this organic, constant approach to change means that organizations need a new kind of...

The business world is more competitive than ever and if you’re a small business owner without a digital presence then you better get one soon because you can guarantee your competitors have, and if you don’t, then your business won’t survive long-term. Maybe you are not convinced by such a bold opening statement, so here are some social media statistics, courtesy of Hootsuite, to think about.&n...

Last summer, after the hottest period of weather the UK has seen for a LONG while, I jumped at the opportunity to go for an early morning swim with a good friend. When I pulled back the curtains this morning, a bit blurry eyed it was raining… what would you do?

Me? No questions I got ready. It reminded me of the wet summer holidays in Cornwall when we lived in our swimming costumes, ...